Great news! On December 9, 2013, Wexxar/BEL, IPak and Dekka will be moving and joining facilities into a brand new location. Click here for details.
Frequently Asked Questions
How do I get more information about Wexxar/Bel's end of line packaging solutions?
Ask us questions - you can submit them through this web site or go to the Contacts page for specific people's contact information.
How long has Wexxar been in business?
29 years in 2006
Why can't I get a price online?
In order to ensure accuracy, we need to involve our engineering and production specialists. If you contact us we'll respond in 24 hours or sooner if required.
What applications does Wexxar equipment suit?
Agricultural products, packaged food, pharmaceuticals, electronics, household goods, medical supplies - virtually all sectors which require corrugated case and tray forming and sealing.
How do we keep in touch while our case/tray packaging machine is being built?
Customer Service is your main point of contact. They work with sales, engineering and manufacturing to stay on top of your packaging machine's progress and keep you informed.
Who are our contacts in Wexxar when our case/tray packaging machine is being built?
Customer Service will take over from Sales once we get started building your packaging machine.
I need Shipping Labels and Customs Documents.
The Customer Service section has instructions and forms for you to use.
What do I need to ensure prompt delivery of the case/tray packaging machine we order?
1) Let us know about changes and requirements before construction starts;
2) Get case or tray test blanks to Wexxar so we can test your packaging machine to meet its specifications and ensure it's operational as soon as it is set up.
What do I have to do to get case or tray samples to Wexxar?
1) Customer Service will let you know when we will need to test;
2) Use the Shipping Labels and Customs Documents with instructions to ensure delivery to Wexxar's factory.
How do I order a replacement part for my packaging machine?
The Parts order form will ensure we get all the important information. Don't forget to tell us how quickly you'd like the part.
How do I order a part without the part number?
>When filling out the Parts order form, describe the part and its position in as much detail as possible along with the machine model and serial number of the machine. We will check it against our database the blueprint and call you to confirm.
How can I get a Bill of Materials for this machine?
Send an email to our Parts & Service Department or phone us at 604-930-9300
How do I get a manual?
Simply send an email to our Parts & Service Department or phone us at 604-930-9300
What new packaging products does Wexxar have?
The WF2T case former was recently introduced. Other new innovative developments will be announced soon.
How important is corrugated board quality in case forming?
Corrugated standards vary widely; Wexxar's case forming packaging machines are engineered to handle a wide variety in quality.
What styles of trays can Wexxar tray formers handle?
Tray design is only limited by the designer's imagination and your application. Attached is a chart of some of the ones handled by Wexxar customers. For special designs, contact your Wexxar representative. (include product if possible - many graphics of trays).
What are the advantages of the mechanical pin & dome technology compared to vacuum cups in case erecting?
Vacuum cups are often susceptible to clogging from dust, have less positive grip on imperfect surfaces and vacuum cups are subject to wear.
Can Wexxar case/tray packaging machines be retrofitted with new product changes?
Yes, our engineers and designers strive to ensure your case/tray packaging machine will have a very long life. Contact our Parts & Service Department for complete information.
Why does Wexxar use Servo Motion Control in tray formers?
Servo Motion Control provides more accuracy, control and speed in forming complex tray designs than mechanically driven systems.
What if my case or tray is outside normal standards?
Wexxar end of line packaging equipment can be produced to handle cases and trays outside those described in brochures. We can answer this question quickly when you send us a sample.
What if the minor and major flaps on my cases are not the same length?
Wexxar case formers and case sealers can be modified to handle specialized case designs such as AFM.
How do I shut down the machine in an emergency?
Palm e-switches are on both sides of the machine; opening any guard will stop the machine because all guards are interlinked.
Should I be using tape, hot melt or glue case sealers?
Each system offers strong advantages and trade-offs in performance and cost. Your Wexxar representative would be happy to review application requirements and recommendations. Wexxar packaging machines are available in pressure sensitive tape case sealers, hot melt and glue case sealers.
How reliable is Wexxar packaging equipment?
Most of our business comes from repeat customers. Contact Wexxar for references.
Why is a Wexxar packaging machine a good investment?
Wexxar's packaging equipment is built to very high standards. It's operating costs and reliability will save you time and money continually for the many years you will own it.
What kind of warranty does Wexxar offer?
Comprehensive 12 month warranty. For full details, call us.
Who else uses Wexxar packaging equipment?
Wexxar customers include Fortune 500 all the way down to single line operations - all of whom wish to get reliability and high value from their equipment. We can provide you with a list of references.
My packaging machine works well; why should I pay for a Preventative Maintenance Audit?
If potential problems are identified before they become significant, you will save a great deal of time and money. Preventative Maintenance programs, properly designed, save you from unexpected and costly downtime. The total cost of Preventative Maintenance has been proven to be significantly lower than possible problems while your plant is operating. Wexxar packaging equipment has very high reliability but every customer's operation is different.
What is the benefit of a Preventative Maintenance Audit?
An effective preventative maintenance (PM) program will avoid any major problems with the equipment and will allow you to maximize output, minimize cost, and assure on-going quality of the parts being produced. In reality, PM schedules are a combination of the machine supplier's recommendations and any modifications required to reflect the "real-world" requirements of cost, quantity and quality.
A Wexxar factory-trained specialist examines your equipment, the environment it's operating in, your particular packaging situations and a number of other factors. This will determine if there are potential conflicts, what situations may become major problems and how to eliminate or manage the problems cost effectively.
How much lead time is required before machine delivery?
Lead times vary between 6-14 weeks depending on the machine and variations. Expedited deliveries are available if required. Please contact us for details.
Upon delivery, how much time is required to get the packaging machine operational?
With Wexxar's installation and operator training; service, startup and training can be done in 24 hours.
How do I get a service person to do quick service?
Simply send an email to our Parts & Service Department or phone us at 604-930-9300 to tell us what you need and how quickly.
How quickly can I get service?
Service comes in different levels - depending on your urgency. As part of the Pro Mach group, Wexxar has factory-trained technicians available throughout North America.
How are Wexxar packaging machines engineered for safety?
Wexxar equipment is fully guarded from the in-feed to the out-feed. Palm e-stops are located on both sides of the machine; safety interlocks are on all guards so opening any guard will turn the machine off. The working height of the machine is ergonomically correct. Adjustments and controls, access to key components, feed magazine and out-feed heights - all are built to make it fast and easy for people to operate.